Terms

About Us:

Warm Glow Fires & Fireplaces is located in Farnborough and is managed by Alan Guest as a small friendly family owned business. This shop has been built to sell high quality fires and fireplaces to the public across the UK. It is the aim of Warm Glow Fires & Fireplaces that you experience a high level service from our online shopping service from start to finish.

Disclaimer:

Before using our website, please read the terms set out below. By Using this website you agree to be bound by the terms of use. We reserve the right to review and revise the terms from time to time, without prior notice. By using this site you are automatically bound by any such changes. If you find the terms to be unacceptable you must immediately terminate your use of this website.

Terms:

Whilst we make every endeavour to ensure the highest level of accuracy of information within this site, we assume no responsibility for errors, mispellings, incorrect prices or other such oversights. However, we would like to ensure you that we will do our best in all instances to make good any short comings resulting from such errors once brought to our attention.

Product Cancellation:

We reserve the right to cancel all orders where required, for reasons such as unavailability of stock or errors regarding pricing. Where credit has already been recieved we will repay the full amount, including taxes and postage etc, the same day.

Complaints:

Should you have a complain, please email the details to sales@warmglowfiresandfireplaces.co.uk or by post to: Warm Glow Fires & Fireplaces, 102 Cove Road, Farnborough, Hampshire, GU14 0EZ. All complaints will be acknowledged within 5 working days of receipt. We will endeavour to resolve all complaints within a two week period. The consumer will be informed throughout the process.

Statutory Rights:

Nothing contained within our Terms and Conditions in any way affects, excludes or limits your statutory rights.

Deliveries:

All deliveries are made by courier. Delivery is normally made within 14 days.

Back Orders:

If your item is not in stock, we will back order for you which might involve a longer delivery date which you will be informed of via e-mail. However, this shop service incorporates an integrated stock control systems which means that out of stock products should not be available on line.

Payment:

All payments are processed immediatly via Paypal, a secure transaction terminal and credit card details are not kept on record.

VAT:

All prices include VAT were appropriate.

Contact Us:

If you need to contact us, please email us on sales@warmglowfiresandfireplaces.co.uk, call on 0800 9179029 or write to us at Warm Glow Fires & Fireplaces, 102 Cove Road, Farnborough, Hampshire, GU14 0EZ.