Deliveries

Once your order is ready for dispatch we will contact you to arrange a suitable day for your delivery to arrive (normally via e-mail.)

The agreement with our carrier is that all deliveries will be made between 8am -5 pm Monday to Friday (not including bank holidays).

If you are expecting a complete Fireplace suite please ensure that there is an able body person/s there to help to receive the delivery, as generally the delivery vehicle are only single manned and a complete fireplace can weigh up to 300 kilos it also be useful to have a clear area ready for your order.

As a lot of natural materials use to make our fireplaces there can be a variation in the grain, this is does not constituted as damage if you are unsure please check with us prior to your ordering.

Any discrepancy must be notified to us in writing with in 24 hours sales@warmglowfiresandfireplaces.co.uk.

All deliveries should be made with in 14 days from order if an item become non stock then we will advise you immediately of any delays.